Durante la ma\u00f1ana de este jueves, un gran n\u00famero de clientes de la compa\u00f1\u00eda Entel reportaron dificultades significativas en la utilizaci\u00f3n de sus servicios de telefon\u00eda m\u00f3vil, incluyendo fallas en la se\u00f1al y problemas al realizar llamadas.<\/p>\n\n\n\n
La Subsecretar\u00eda de Telecomunicaciones (Subtel) confirm\u00f3 posteriormente la situaci\u00f3n, informando que la operadora estaba experimentando una “degradaci\u00f3n masiva”<\/strong> en su red. La entidad reguladora asegur\u00f3 que la empresa ya hab\u00eda notificado estar trabajando activamente en la normalizaci\u00f3n completa de los servicios afectados.<\/p>\n\n\n\n Entel, por su parte, aclar\u00f3 que las intermitencias no se limitaron a la telefon\u00eda celular, sino que tambi\u00e9n afectaron al servicio de conexi\u00f3n a internet para el hogar. La compa\u00f1\u00eda indic\u00f3 que, tras el incidente, activ\u00f3 de inmediato sus protocolos de emergencia y despleg\u00f3 equipos t\u00e9cnicos en terreno para “mitigar los efectos de esta contingencia”<\/strong>.<\/p>\n\n\n\n Usuarios en redes sociales, especialmente en X (anteriormente Twitter), manifestaron su frustraci\u00f3n, se\u00f1alando que la interrupci\u00f3n en el servicio se extendi\u00f3 durante varias horas de la ma\u00f1ana e incluso afect\u00f3 a la aplicaci\u00f3n m\u00f3vil y los canales de atenci\u00f3n al cliente de la compa\u00f1\u00eda.<\/p>\n\n\n\n Horas m\u00e1s tarde, Entel comunic\u00f3 a trav\u00e9s de sus canales digitales que “los servicios m\u00f3viles y hogar se encuentran en proceso de recuperaci\u00f3n”<\/strong>, ofreciendo disculpas por las molestias ocasionadas a sus clientes.<\/p>\n","protected":false},"excerpt":{"rendered":" Durante la ma\u00f1ana de este jueves, un gran n\u00famero de clientes de la compa\u00f1\u00eda Entel reportaron 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